Terms and conditions

These terms apply to purchases of FrontTailor licences on this website. How you may use the licence you buy is governed by the licence terms.

This is a translation for convenience; the German version is legally binding. You can switch to it with the language switcher at the top of the page.

1. Provider and scope

Your contracting party is CloudDNA GmbH, Untere Hauptstraße 23, 7410 Loipersdorf, Austria, FN 480760 a, Landesgericht Eisenstadt, VAT ID ATU72725928, e-mail office@clouddna.at, phone +43 664 1964199 (“we”).

These terms apply to all contracts you conclude via this website and the subsequent checkout, whether you are a business or a consumer. Rules that apply to consumers only are marked as such. Customers’ own terms only apply if we expressly agree to them in writing.

2. Offers and prices

On this website we sell subscriptions to the Pro and Team editions (each monthly or yearly), per user and term, for 1 to 24 users per purchase. The Community edition is free of charge. The Enterprise edition, licences per SAP system, framework agreements and quantities of 25 users or more are offered separately on request. The features are described on the Editions page at the time of the order.

All prices are net prices in euros plus statutory VAT. We calculate the tax based on your billing address. If you enter a valid VAT ID as a business in another EU member state, we invoice without VAT (reverse charge). The price shown in the checkout before you submit your order applies.

3. Conclusion of the contract

The offers shown on this website are not yet a binding offer. With “Continue to payment” you choose the offer and quantity and go to the checkout of our payment provider Stripe. There you see the price, tax and total, can check and correct your entries, and place a binding order with the pay button. The contract is concluded as soon as the payment has been successfully authorised; you receive a confirmation and the invoice by e-mail.

The contract languages are German and English. We do not store the contract text separately for you; you can view, print and save these terms and the licence terms on this website at any time. Your order details are on your invoice.

4. Payment

Payments are processed by Stripe Payments Europe, Limited, Dublin, Ireland. Card, Apple Pay and Link are available. The fee is due in advance for the whole term (month or year) and is charged at the start of each term to the stored payment method. If a charge fails, Stripe retries it several times within two weeks; if it still fails, the subscription ends and no follow-up licence is issued.

5. Delivery of the licence key

After payment we send the licence key by e-mail to the address you entered in the checkout, usually within a few minutes. The browser extension FrontTailor (“CloudDNA FrontTailor – Developer Tools for SAP Fiori® and UI5 apps”) itself is available free of charge from the browser stores for Google Chrome and Microsoft Edge and requires version 137 or later; the key unlocks the features you bought. You receive a new key for each new term after payment.

6. Term, renewal, change of quantity and cancellation

A subscription runs for the chosen period (one month or one year) and renews for the same period unless cancelled before the end of the current term. You can cancel at any time with effect from the end of the current term: via the “Cancel contracts here” button at the bottom of every page or informally by e-mail to office@clouddna.at. We confirm receipt by e-mail right away and the end of the contract separately. We may cancel with one month’s notice to the end of a term.

About 30 days before a yearly subscription renews, we remind you by e-mail of the renewal, the option to cancel and the deadline.

For consumers: after the first renewal you can cancel a yearly subscription at any time with one month’s notice; we refund any overpaid fee pro rata.

If you change the number of users during the term, we charge or credit the difference pro rata for the rest of the term (with the next invoice).

Both parties’ right to terminate for good cause remains unaffected.

7. Price changes

Price changes apply at the earliest from the next renewal. We announce them by e-mail at least six weeks in advance. For businesses, the change is deemed accepted if they do not cancel before the renewal; we point this out in the announcement. For consumers, a higher price only applies if you expressly agree to it; if you do not agree, the subscription ends at the end of the current term.

8. Right of withdrawal for consumers

If you are a consumer, you have the following right of withdrawal. Businesses have no right of withdrawal.

Information on the right of withdrawal

Right of withdrawal. You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (CloudDNA GmbH, Untere Hauptstraße 23, 7410 Loipersdorf, Austria, e-mail office@clouddna.at, phone +43 664 1964199) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Early expiry of the right of withdrawal

The licence key is digital content that is not supplied on a tangible medium. In the checkout you expressly request that we begin supplying the licence key immediately after payment, and therefore before the withdrawal period ends, and you acknowledge that you thereby lose your right of withdrawal. Your right of withdrawal expires as soon as we have begun the supply, i.e. when the licence key is sent. We confirm your consent and acknowledgement by e-mail together with the contract confirmation. You cannot complete the checkout without this consent; if you want to keep your right of withdrawal, write to us at office@clouddna.at before buying and we will only supply the key after the withdrawal period has ended.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To CloudDNA GmbH, Untere Hauptstraße 23, 7410 Loipersdorf, Austria, e-mail: office@clouddna.at:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*)
Ordered on (*) / received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.

9. Warranty

The statutory warranty applies; for consumers in particular the Austrian Consumer Warranty Act (VGG) for digital services. FrontTailor works with the UI5 runtime and the interfaces of the SAP systems you use it in (such as SAPUI5, SAP Fiori launchpad and OData services). If SAP changes them, we adapt the affected features within a reasonable time. Features marked “Beta” rely on undocumented interfaces; towards businesses we give no warranty for them. Towards businesses we remedy defects at our choice by repair or replacement; defects must be reported to us without delay after discovery.

10. Liability

We are liable without limitation for intent and gross negligence and for personal injury. We are not liable for slight negligence; this does not apply to personal injury. Towards businesses, to the extent permitted by law, our liability for lost profit, consequential damage and loss of data is excluded and limited in amount to the fees paid for the affected subscription in the twelve months before the event causing the damage. Mandatory statutory liability, for example under the Product Liability Act, remains unaffected.

FrontTailor is read-only by default. The extension only carries out features that change something in the running app (such as editing properties, resending OData requests, resetting personalisation or loading local code into the launchpad) on your action; on systems that you or your IT mark as PROD, it blocks them. You are responsible for choosing them and their effects, for marking your systems, and for permissions and backups in your own system.

11. Data protection

How we process your data when you buy is described in the privacy policy.

12. Dispute resolution

We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board. If you have questions or complaints, write to us at office@clouddna.at.

13. Applicable law and place of jurisdiction

Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law only applies to the extent that it does not deprive them of the protection of mandatory provisions of the law of the country in which they have their habitual residence. The place of jurisdiction for disputes with businesses is the court having subject-matter jurisdiction for the registered office of CloudDNA GmbH. Claims against consumers are brought at their general place of jurisdiction.

14. Final provisions

If any provision of these terms is invalid, the remaining provisions remain valid. Towards businesses, the invalid provision is replaced by a valid one that comes closest to its economic purpose.

Last updated: 10 November 2026